PRIVACY POLICY
Last updated: 25 September 2026
This Privacy Policy explains how JW Coaching, trading through reliablereach.eu (“Reliable Reach”, “we”, “us”, or “our”), collects, uses, stores and protects personal data when you visit reliablereach.eu, create an account, purchase an ebook or online course, communicate with us, subscribe to our emails, or otherwise use our services.
We process personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR).
WHO WE ARE
The data controller responsible for the processing of personal data described in this Privacy Policy is:
JW Coaching CVR/VAT No.: DK12675585 Engdalsvej 18 DK-8300 Odder Denmark
Email: info@reliablereach.eu Website: https://reliablereach.eu
If you have questions about this Privacy Policy or our processing of your personal data, you can contact us using the details above.
PERSONAL DATA WE COLLECT
The personal data we collect depends on how you use our Website and services.
We may collect the following categories of personal data.
Account and identification information
When you create or use an account, we may collect information such as:
Your name, where provided. Your email address. Your user or account identifier. Authentication information. Account creation and login information. Information relating to your purchased products and access rights.
We do not need or intend to store your account password in readable form.
Purchase and order information
When you purchase an ebook, online course or other product, we may collect and process information such as:
Your name. Your email address. Billing information. Country or location information required for tax or payment purposes. Products purchased. Order number. Purchase date and time. Price and currency. Payment status. Refund information. Other information necessary to administer your purchase.
Payment information
Payments are processed using Stripe.
Depending on the payment method you choose, Stripe may process information such as your payment card details, bank or payment account information, billing information, email address, IP address, device information and information about the transaction.
We generally do not receive or store your complete payment card number. Payment credentials are handled through Stripe's payment infrastructure.
We may receive information from Stripe concerning the status and administration of your payment, such as confirmation that payment was successful, failed, refunded or disputed.
Course and digital product information
When you purchase or access our ebooks, courses or other digital products, we may process information such as:
Which products you have purchased. Your access rights. Your course enrolments. Your library contents. Information required to provide access to purchased material. Course progress or related activity where such functionality is provided.
Email and communication information
If you contact us, create an account, make a purchase or subscribe to marketing communications, we may process information such as:
Your email address. Your name, where provided. The content of messages you send to us. Our correspondence with you. Email subscription status. Marketing consent information. Unsubscribe information. Technical information necessary to send and deliver emails.
We operate our own email communication system and use Resend as the technical infrastructure for sending and delivering emails.
Technical and security information
When you access our Website or account functionality, certain technical information may be processed automatically.
This may include:
IP address. Browser type. Device information. Operating system. Date and time of requests. Server and security logs. Authentication events. Login information. Technical error information. Information used to prevent fraud, abuse and unauthorised access.
We do not currently use Google Analytics or similar analytics services f