TERMS AND CONDITIONS Last updated: 25 September 2026 These Terms and Conditions govern your use of reliablereach.eu and your purchase and use of ebooks, online courses and other digital products or services offered by JW Coaching. By using the Website, creating an account or purchasing a product or service, you agree to these Terms and Conditions. Nothing in these Terms and Conditions limits any mandatory rights you have under applicable consumer protection law. 1. ABOUT US The Website is operated by: JW Coaching CVR/VAT No.: DK12675585 Engdalsvej 18 DK-8300 Odder Denmark Email: info@reliablereach.eu Website: https://reliablereach.eu In these Terms and Conditions, “Reliable Reach”, “we”, “us” and “our” refer to JW Coaching. “You” and “customer” refer to the person purchasing or using our products or services. 2. OUR PRODUCTS AND SERVICES Reliable Reach sells digital products and services, which may include: Ebooks. Online courses. Downloadable materials. Templates, worksheets and educational materials. Video, audio or written course content. Other digital content or services described on the Website. The specific content, features, price and delivery method for a product will be described on the relevant product or checkout page. 3. ELIGIBILITY TO PURCHASE You must have legal capacity to enter into a binding contract in order to make a purchase. If you are under the age at which you can legally enter into such a contract in your country, you must have permission from a parent or legal guardian. You are responsible for providing accurate and complete information when creating an account or making a purchase. 4. PRICES Prices are shown on the Website before you complete your purchase. Unless otherwise stated, applicable taxes will be included in or added to the price as required by law. The final amount payable will be shown during checkout before you complete your order. Prices may be displayed in different currencies depending on the product, location or checkout configuration. We may change our prices at any time. A price change will not affect an order that has already been completed, except where required by law or where there has been an obvious pricing error. 5. ORDERS By submitting an order, you make an offer to purchase the selected product or service on these Terms and Conditions. An order is normally considered accepted when payment has been successfully processed and we provide an order confirmation, access to the product, or both. We reserve the right to reject or cancel an order before delivery where reasonably necessary, including in cases involving: Payment failure. Suspected fraud. Incorrect pricing. Technical errors. Unavailability of a product. Violation of these Terms and Conditions. If we cancel an order after receiving payment and you have not received the relevant product or service, we will refund the amount paid. 6. PAYMENT Payments are processed through Stripe. Available payment methods will be shown during checkout. By providing payment information, you confirm that you are authorised to use the selected payment method. You agree to pay the price shown at checkout together with any applicable taxes or charges disclosed before the purchase is completed. Stripe may process payment and transaction information in accordance with its own terms and privacy documentation. We generally do not receive or store your complete payment card details. 7. DIGITAL DELIVERY Our products are generally supplied digitally. Delivery may take place by: Providing access through your Reliable Reach account. Providing a download link. Providing access to an online course. Sending a delivery email. Making digital content available immediately after payment. Unless otherwise stated on the product page, delivery will normally begin shortly after successful payment. You are responsible for providing a valid email address and maintaining access to the email account associated with your purchase. 8. IMMEDIATE DELIVERY AND THE RIGHT O